Title: Agency Coordinator

Schedule: Full Time – 40 hours per week (*Friday - Tuesday)

Location: San Ramon, CA (onsite, no remote) 

Benefits: Health insurance, Dental insurance, Vision insurance, 401(k), Life Insurance, Accident Insurance, Holiday Pay, Paid time off

Position Summary:

• Provide outstanding support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:

  • Uploading additional patient information

  • Process Provider orders

  • Process visit authorization

  • Supply disbursement

  • Clinician schedules

  • Agency coordination

• Answer and coordinate phone calls and messaging.

• Ensure appropriate interdepartmental communications to support essential agency activities.

• Ensures patient referrals are processed timely and per policy.

• Establishes and maintains positive working relationships with clients and team members.

• Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.

• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.

• Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.

• Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.

• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.

• Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.

• Other duties as assigned to support agency projects and initiatives.

Minimum Qualifications

• Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.

• Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.

• Basic knowledge of medical terminology is preferred.

• Able to deliver effective results and meet tight deadlines and targets.

• Excellent customer service and communication/interpersonal skills.

• Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.

• Ability to communicate orally and in writing to minimize confusion and additional concerns.